Help
Find your answer below, or write to us: a person reads every message.
How to reach us
Write to us with the form on this page. A person at Stofy reads every message and answers by email. Signed in, we answer at your account’s email; otherwise, tell us where to answer.
If you are in danger or thinking about harming yourself, don’t wait for an answer from us: in the US, call or text 988; in Spain, call 024; elsewhere, call your local emergency number.
Write to usThe AI characters
Are the characters real people?
No. They are fictional people from our stories, played by artificial intelligence (AI): nobody types or speaks as them. If you sincerely ask a character whether it is an AI, it says so.
Do the characters know what happens next?
No. A character knows only the episodes you have watched and the choices you made, so it can never give away what comes later. It may invite you to watch the next episode.
Why did a character step out of the story?
When a conversation turns to self-harm or a crisis, the character stops playing its role and shows you where to get help. You can carry on whenever you want.
A character said something wrong or upsetting.
Report the message from the chat: press and hold it (or point at it on a computer) and choose Report. We read every report. AI can be wrong, and nothing a character says is advice.
Your data
What does Stofy keep about me?
Your account (email, date of birth, language), what you watched and chose, your chats and calls with the characters, and what you wrote about yourself for them. The Privacy Notice says what each is for and how long we keep it.
Read the Privacy NoticeCan I get a copy of my data?
Yes. On Profile, Export my data downloads everything your account holds as a file.
Go to ProfileWho reads my conversations?
Your messages go to our AI provider to write the character’s replies, and are checked automatically for safety. People at Stofy read a conversation only when a message from it is reported.
Deleting your account
How do I delete my account?
On Profile, choose Delete my data and type your password. Everything goes at once: your account, your progress, your chats and your calls. It can’t be undone.
Go to ProfileI can’t sign in. Can you delete it for me?
Yes. Write to us with the form on this page from the email you signed up with, and we will delete the account and tell you when it’s done.